Friday, September 30, 2011

Here's a Personal Story: Bring Your Friends!

I mentioned before that I got a part-time job to help cope with the furloughs and other cutbacks my full-time gig had implemented. The second job is retail, so that means I would spend portions of my time going into this store and transforming myself into the bubbly aggressive salesperson that everyone ‘loves.’ Yes, this was very difficult for me.

I’d been leading the dual-job life for nearly three years now. We have secret shoppers who come in and evaluate us. It’s all very easy to get a 100 percent. And you’ll definitely get accolades if a customer complains that you were bothering them, because that just shows that we value customer service. So imagine my surprise when I got my secret shopper evaluation. My evaluator gave me a 91 percent. I didn’t get a perfect score because I didn’t tell her a personal story (i.e. “I love these pants because they make my butt look cute”) and I didn’t end our conversation with the company mantra: “Next time, bring your friends!” So here’s a personal story from me to her:

Dearest Secret Shopper:

Thank you so much for submitting your opinion about my customer service. Because we see hundreds (ok, dozens) of women a day, it is hard for me to remember exactly who you are. Could you be the shopper who came in pushing a stroller. I rushed over to give your child a sticker, only to realize you were not pushing a child, but a dog. Or could you be the shopper who came in wearing M-sized pants, but then only wanted to be fitted in XS? And after each pair of XS’s wouldn’t do, you’d look at yourself in the mirror and screech “MY LITTLE GIRL PARTS ARE SHOWING!”

So after struggles like that, you an imagine why I may have neglected to share a personal story with you. You don’t want to hear about the acrobatics I have to pull in my main job’s bathroom stall when it’s time to change into my job #2 uniform. Surely you don’t want to hear about those times I’ve hidden myself in the fitting room, closed the curtains and took a cat nap. Or maybe you’d like to know that working in a store full of women has made me ravenous for practically every man that walks by. (See UPS Man, water cooler man, light fixture man, shoppers’ husbands, etc etc etc)

See, I knew all of that would bore you. Never the less, you asked and I answered. And it is because of silly demands like that that today will be my last day at the store. I’m going to catch up on two things I value in life -- Sleep and Sanity. But don’t let that stop you from coming in the store. I’m sure my (former) coworkers would love to entertain you and your retail values. But as for me.... I’m gone.

Next time, bring your friends!



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